terms and conditions

General Terms and Conditions – hairwish

Article 1 – Company details

Company name: hairwish
Address: Wilhelminaplein 21
Chamber of Commerce number: 70118361
VAT number: NL858149564B01
E-mail: info@hair-wish.nl
Website: www.hair-wish.nl

Article 2 – Applicability

These general terms and conditions apply to all orders and purchases made through our webshop.

Article 3 – Products

We sell hair care products. Product information is presented as accurately as possible, but there may be slight variations in color and scent of packaging.

Article 4 – Prices and payment

All combined prices include VAT.
Payment must be made using the available payment methods in the webshop. Orders will only be processed after successful payment.

Article 5 – Shipping and delivery

Orders placed on weekdays before 3:00 PM will be shipped the same day. Deliveries are usually made within 1-3 business days.
We are not liable for delays caused by the carrier.

Article 6 – Returns and right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving any reason, provided the product is unopened and undamaged.
Return costs are at your own expense.
Please contact us at [email address] to initiate a return.

Article 7 – Warranty

We stand by the quality of our products. Do you have a complaint or have you received a defective product? Please contact us within 7 days so we can offer you a suitable solution.

Article 8 – Liability

We are not liable for any damage resulting from improper use of our products. Always read the instructions and test on a small area of skin first if you experience sensitivity.

Article 9 – Privacy

We handle your personal data with care. You can read more about this in our Privacy Statement.

Article 10 – Complaints procedure

Do you have a complaint? Please contact us at [email address]. We will respond within two business days.


privacy statement


Privacy Statement – hair-wish

1. Who are we?

hairwish personal data as shown in this privacy statement.

Contact details:

hair wish
Wilhelminaplein 21
info@hair-wish.nl
Chamber of Commerce number 70118361

2. What data do we collect?

We only collect data necessary to process your order or answer your questions. This may include:

  • First and last name

  • Address details

  • Phone number (optional)

  • Email address

  • Payment details

  • IP address (anonymous, via cookies)

3. Why do we collect this data?

We use your data for the following purposes:

  • Processing your order

  • Shipping of your order

  • Customer service and communication

  • Legal administration (e.g. for the tax authorities)

4. Do we share your data with others?

We only share your data with third parties if this is necessary for our services, such as:

  • Delivery services (e.g. PostNL, DHL)

  • Payment providers (e.g. iDEAL, Klarna, Mollie)

  • Accounting software
    These parties may only use your data to perform their services for us.

5. How long do we retain your data?

We don't store your data longer than necessary. We retain order information for 7 years, as required by law for our records. We retain newsletter information until you unsubscribe.

6. Cookies

Our webshop uses functional and analytical cookies to ensure the website functions properly and to improve user experience. We do not use tracking cookies without your consent.

7. Your rights

You have the right to:

  • View your data

  • To have data corrected

  • To have data deleted (to the extent legally possible)

  • Objecting to the use of your data

  • To transfer data to another party

If you wish to exercise any of these rights, please contact us at [email address].

8. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse or unauthorized access.

9. Changes to this statement

We reserve the right to amend this privacy statement. The most recent version can always be found on our website.

Last updated: June 30, 2025